Effective Date: June 30, 2025

At AGNES SOLUTIONS LLC, we strive to provide transparent and fair policies for our customers. This Refund Policy outlines the terms and conditions regarding refunds for our home care warranty services.

  1. General Policy
  • All payments made to AGNES SOLUTIONS LLC are initial one-month one-time fee.
  • Once payment is processed and services are activated, refunds will not be issued for any reason, including cancellation of the plan.
  1. Exceptions

Refunds may be considered under the following circumstances:

  • Duplicate Payment: If you are accidentally charged twice for the same service, we will refund the duplicate payment upon verification.
  • Service Not Rendered: If AGNES SOLUTIONS LLC fails to provide the agreed-upon services within the initial one-month period, you may be eligible for a full or partial refund.
  1. Refund Process

To request a refund under the exceptions outlined above:

  1. Contact our customer service team at (916) 665-5882 or email agnessolutinsllc@gmail.com within 7 days of the issue.
  2. Provide your name, contact information, and proof of payment (e.g., transaction ID).
  3. Our team will review your request and respond within 5-7 business days.
  1. Transfers to HWA Home Warranty, Inc.

After the initial one-month period, your account and services will be transferred to our partner, HWA Home Warranty, Inc. Any refund requests after this transfer must be directed to HWA Home Warranty, Inc. and are subject to their refund policy.

  1. Contact Us

For questions or concerns about this Refund Policy, please contact us at:
AGNES SOLUTIONS LLC
455 MARKET ST STE 1940 SAN FRANCISCO, CA 94105
Phone: (916) 665-5882
Email: agnessolutinsllc@gmail.com

By subscribing to our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Last Updated: June 30, 2025